I'm going to revive an old post here. Why, well my visit to HSBC Penzance branch shocked me just a little.
Arrive at branch at 10:58am and queued up and was invited to the cashier desk. The cashier (who will remain anonymous) greeted us with "how may I help you"? We promptly slipped a credit payment slip and a £10 note under the counter to her.
She immediately asked do we bank with HSBC, we said no and she then refused to accept the money unless we pay her £5. She then delighted to point out a new HSBC policy that customers (it wasn't made clear whether it applied to customers who held a bank account with HSBC or not) who pay money in over the counter between the hours of 11am and 2pm will be charged £5.
No we were already at the counter before 11am but since she stalled the conversation we were told that we would now need to pay £10 to the bank in order to pay £10 credit in to an account.
Apart from the obvious rip off! the cashier was clearly not the sort of person who should be doing a customer facing job. Her attitude was very bad and it seems as if she delighted in trying to draw me in to a confrontation. It was clear that I was a nuisance in her busy day!
To be fair I've never experienced problems with HSBC and found them to be very professional.
We left the branch and started to walk down to our own bank (Barclays) but Sparky read the back of the paying in slip and it clearly stated that "NO charge would be made for paying in money with this paying slip an any HSBC".
So I went straight back to the branch and asked one of the other cashiers and explained what was said on the back of the slip. With this the cashier who previously served us started to tap on the security glass in a hostile manner and kept pointing to a sign stating that a charge would be made during the hours of 11am and 2pm.
Luckily the cashier I was dealing with had an ounce of decency in her and could see that local policy conflicted with national policy and accepted the payment and thanked us for our custom.
So this sounds a little bad... but I'm afraid this is becoming all too common in the banking world.
I'm guessing that banks have some strange idea that all their customers are so in debt with them that they can treat them very badly.
Arrive at branch at 10:58am and queued up and was invited to the cashier desk. The cashier (who will remain anonymous) greeted us with "how may I help you"? We promptly slipped a credit payment slip and a £10 note under the counter to her.
She immediately asked do we bank with HSBC, we said no and she then refused to accept the money unless we pay her £5. She then delighted to point out a new HSBC policy that customers (it wasn't made clear whether it applied to customers who held a bank account with HSBC or not) who pay money in over the counter between the hours of 11am and 2pm will be charged £5.
No we were already at the counter before 11am but since she stalled the conversation we were told that we would now need to pay £10 to the bank in order to pay £10 credit in to an account.
Apart from the obvious rip off! the cashier was clearly not the sort of person who should be doing a customer facing job. Her attitude was very bad and it seems as if she delighted in trying to draw me in to a confrontation. It was clear that I was a nuisance in her busy day!
To be fair I've never experienced problems with HSBC and found them to be very professional.
We left the branch and started to walk down to our own bank (Barclays) but Sparky read the back of the paying in slip and it clearly stated that "NO charge would be made for paying in money with this paying slip an any HSBC".
So I went straight back to the branch and asked one of the other cashiers and explained what was said on the back of the slip. With this the cashier who previously served us started to tap on the security glass in a hostile manner and kept pointing to a sign stating that a charge would be made during the hours of 11am and 2pm.
Luckily the cashier I was dealing with had an ounce of decency in her and could see that local policy conflicted with national policy and accepted the payment and thanked us for our custom.
So this sounds a little bad... but I'm afraid this is becoming all too common in the banking world.
I'm guessing that banks have some strange idea that all their customers are so in debt with them that they can treat them very badly.